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A Practical Partner for Carriers and Claims Teams
Carrier Claims Alliance helps safety-focused trucking companies respond early, communicate clearly, support potential claimants, and work toward fair, timely resolutions.
Early Engagement
Our member carriers take prompt action after an incident, reaching out early to better understand the situation, address immediate concerns, and begin moving the claim forward.
Practical Support
From transportation coordination to property-damage support, we help member carriers identify meaningful next steps that support potential claimants and reduce unnecessary delays.
Clear Communication
We promote direct, respectful communication throughout the process so expectations remain clear and everyone stays informed as the claim moves toward resolution.
Our approach brings structure, accountability, and human understanding to every stage of the claims process.
A More Direct Path Forward
Transportation claims can become more difficult when communication is delayed, expectations are unclear, or immediate needs go unaddressed. Carrier Claims Alliance helps member carriers take a more direct and responsive approach.
By engaging early, listening carefully, and responding with practical support, We work to reduce uncertainty and create a clearer path toward an efficient, well-supported resolution. Our approach is built around direct communication, thoughtful action, and respect for every person involved.
We believe claims should be managed through clear processes and meaningful engagement rather than unnecessary delay or confusion. That means remaining involved, following through on commitments, and helping move each claim toward a fair, well-supported outcome.
- Rental vehicle and transportation coordination
- Assistance with repair estimates and scheduling
- Support with total-loss evaluations
- Towing and storage coordination
- Review of documented loss-of-use expenses
- Consideration of damaged personal property
- Review of other documented claim-related costs
Every claim is different. We work to understand the documented needs involved and help create a clear path toward resolution.
Helping Carriers Manage Claims More Effectively
Strong claims management requires more than reviewing documents and negotiating figures. It requires immediate action, thoughtful communication, consistent follow-through, and coordination among claims, safety, operations, and leadership teams.
Carrier Claims Alliance works with safety-focused trucking companies to strengthen the way transportation claims are managed from first notice through resolution.
Our work may include:
- Early-response planning
- Potential claimant communication
- Property-damage coordination
- Documentation and internal workflows
- Direct mediation strategies
- Negotiation and resolution support
- Claims-team training and process improvement
These systems help member carriers respond consistently, strengthen internal coordination, and create a more transparent and accountable claims process.
“We’re all square. We cannot thank you and your company enough for their high level of care and professionalism. Big load off pops’ mind. God bless you, your family, and your company.”
— John S., Potential Claimant
Experience That Connects Claims, Safety and Operations
Carrier Claims Alliance brings together transportation, safety, risk-management, operational, and claims experience to help trucking companies improve the way incidents are handled.
We understand that every transportation claim involves people, operational realities, documentation, financial considerations, and time-sensitive decisions. Effective claims management requires those elements to be addressed through a coordinated, thoughtful, and practical process.
Our team works with member carriers to strengthen internal communication, support potential claimants, and create a more direct path toward resolution. The result is a transparent and accountable approach built to serve both the member carrier and the individual.
- Fairness: Evaluating each claim according to its facts, circumstances, and documentation.
- Compassion: Treating every individual with dignity, empathy, and respect.
- Transparency: Promoting direct communication, clear expectations, and consistent updates.
- Action: Responding promptly and addressing appropriate needs without unnecessary delay.
- Integrity: Remaining factual, thoughtful, and committed to responsible claims practices.
- Accountability: Following through on commitments and keeping the process moving forward.
Potential claimants deserve honesty and care. Member carriers deserve a claims strategy built around consistency, communication, and practical action.
Experience Driving Better Claims Outcomes
Carrier Claims Alliance brings together transportation and claims professionals focused on stronger communication, practical support, and fair, timely resolution.
Leadership
Leadership
Clay Hamblen
Executive Director
Clay Hamblen serves as Executive Director of Carrier Claims Alliance, where he leads the development of proactive claims strategies designed to improve communication, encourage earlier engagement, and create more effective paths toward resolution.
With more than 15 years of experience across trucking operations, recruiting, safety, risk management, and claims administration, Clay brings a broad understanding of the challenges transportation companies face before, during, and after an incident. His work focuses on helping carriers strengthen their internal processes, communicate more clearly with potential claimants, and respond with greater consistency and transparency.
Before joining Carrier Claims Alliance, Clay held leadership roles within the trucking industry, where he helped develop operational and claims-management practices centered on immediate action, direct communication, and practical problem-solving. That experience continues to shape his approach to helping carriers manage risk while supporting fair and timely outcomes.
Clay is also a strong advocate for safety-first carrier cultures. He believes effective claims management begins long before an incident occurs through investments in compliance, member driver training, coaching, accountability, and preventative safety initiatives.
Jon Dittmer
Claims Strategy Director
Jon Dittmer serves as Claims Strategy Director for Carrier Claims Alliance, where he helps trucking companies build more proactive, efficient, and collaborative approaches to claims management.
Working closely with carriers and claims teams, Jon supports the implementation of CCA’s direct mediation model, with an emphasis on early intervention, clear communication, and practical resolution strategies. He also plays a key role in developing repeatable processes and scalable systems that help carriers respond more effectively, support potential claimants, and reduce unnecessary litigation.
Jon brings a diverse background in entrepreneurship, technology development, recruiting, and operational systems. His practical, solutions-focused perspective helps CCA turn complex claims challenges into structured strategies that improve communication, strengthen internal processes, and create a clearer path toward resolution.
Through his work at CCA, Jon is committed to helping transportation companies modernize their claims practices and take a more thoughtful, transparent, and proactive approach to risk management.
Michelle Wade
Claims Operations Coordinator
Michelle Wade serves as Claims Operations Coordinator for Carrier Claims Alliance, where she oversees the operational coordination that supports CCA’s direct resolution process. With more than 15 years of experience in the trucking industry, Michelle brings a well-rounded background in safety, compliance, recruiting, driver qualification, accident administration, and operational support.
Throughout her career, Michelle has held leadership and administrative roles across multiple areas of carrier operations, including safety management, driver file auditing, owner-operator administration, DOT compliance, accident review, recruiting support, and regulatory documentation. Her diverse experience provides a strong understanding of the operational processes that drive successful claims management.
At CCA, Michelle plays a critical role in coordinating claims operations, maintaining claim documentation and reporting, supporting settlement administration, developing standardized processes and templates, tracking performance metrics, and helping ensure every claim moves efficiently through the direct resolution lifecycle. She also works closely with the development of CCA’s technology platform, helping translate real-world operational experience into practical solutions that improve consistency, efficiency, and execution.
Michelle is passionate about organization, continuous improvement, and building processes that allow carriers to respond to accidents more effectively while supporting better outcomes for carriers, claimants, and the trucking industry.
Cookie Policy
California Privacy Rights
Last Updated: July 10, 2026
This Cookie Policy explains how Carrier Claims Alliance (“Carrier Claims Alliance,” “we,” “us,” or “our”) uses cookies and similar technologies when you visit carrierclaimsalliance.com. It should be read together with our Privacy Policy.
What Are Cookies?
Cookies are small data files stored on your browser or device when you visit a website. Cookies help websites operate properly, remember visitor preferences, understand how visitors use the site, maintain security, and measure the performance of website content and marketing activities.
We may also use similar technologies, including pixels, tags, scripts, and local storage. In this Cookie Policy, we refer to these technologies collectively as “cookies.”
How We Use Cookies
Carrier Claims Alliance may use cookies for the following purposes:
- Strictly Necessary Cookies: These cookies support essential website functions, security, fraud prevention, form submissions, and privacy-preference management. The website may not function properly without them.
- Analytics or Statistics Cookies: These cookies help us understand how visitors use our website, which pages are visited, and how the website performs.
- Functional Cookies: These cookies remember visitor preferences and support enhanced website features.
- Advertising or Marketing Cookies: These cookies may help us measure advertising performance, understand campaign activity, and deliver more relevant communications or advertising.
Your Cookie Choices
We use a cookie consent tool that allows you to accept, reject, or customize nonessential cookies. Nonessential analytics, functional, and advertising cookies will be managed according to the preferences you select through the cookie banner or privacy preferences panel.
You may reopen the privacy preferences panel at any time to review or change your selections. Your preferences generally apply only to the browser and device you are currently using. You may also delete or block cookies through your browser settings, although doing so may affect certain website features.
Carrier Claims Alliance does not sell personal information. Certain analytics or advertising technologies may, however, be considered “sharing” personal information for cross-context behavioral advertising under California law. California residents can learn more and exercise applicable rights through our California Privacy Rights page.
Cookies Used on This Website
The tables below identify cookies and similar technologies that may be used on this website. The cookies actually placed on your browser may vary depending on the pages you visit, the website features you use, your browser settings, and the consent choices you make.
California Privacy Rights
California Privacy Rights
Last Updated: July 10, 2026
This California Privacy Rights notice supplements the Carrier Claims Alliance Privacy Policy and applies to California residents. It explains the rights that may be available under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, collectively referred to as the “CCPA.”
The rights and obligations described on this page apply only to the extent that Carrier Claims Alliance is subject to the CCPA and that a particular request is covered by applicable law.
1. Your California Privacy Rights
Subject to applicable exceptions and verification requirements, California residents may have the following rights concerning their personal information.
Right to Know
You may request information about the personal information we have collected about you, including:
- The categories of personal information we collected
- The categories of sources from which the personal information was collected
- The business or commercial purposes for collecting, using, or disclosing the information
- The categories of third parties to whom we disclosed the information
- The categories of personal information disclosed for a business purpose
- The specific pieces of personal information we collected about you
Right to Access and Data Portability
You may request a copy of certain personal information we have collected about you. Where required by law, we will provide eligible information in a portable and reasonably usable format.
Right to Correct
You may request that we correct inaccurate personal information maintained about you, subject to verification and applicable legal exceptions.
Right to Delete
You may request that we delete personal information collected from or about you. We may retain certain information when permitted or required by law, including information reasonably necessary to:
- Complete a transaction or provide a requested service
- Administer, document, investigate, manage, negotiate, support, or resolve a claim or claim-related matter
- Detect or prevent fraud, misuse, security incidents, or unlawful activity
- Exercise or defend legal claims
- Comply with legal, regulatory, contractual, insurance, accounting, or recordkeeping obligations
- Maintain appropriate internal business records
- Carry out other purposes permitted under applicable law
Right to Opt Out of Sale or Sharing
Carrier Claims Alliance does not sell personal information and will not sell personal information in the future.
We have not sold personal information in the preceding 12 months.
Our website may use analytics or advertising technologies that could be considered “sharing” personal information for cross-context behavioral advertising under California law. You may opt out of nonessential analytics and advertising technologies through the cookie banner or privacy preferences panel available on our website.
You may reopen the privacy preferences panel at any time to reject nonessential cookies or withdraw previously provided consent. Your cookie selections generally apply to the browser and device you are using.
Review Cookie and Tracking Preferences
Right to Limit Certain Uses of Sensitive Personal Information
California residents may have the right to limit certain uses or disclosures of sensitive personal information when that information is used for purposes beyond those permitted under California law.
Carrier Claims Alliance may receive sensitive personal information in connection with claims and related services. This may include government identification information, financial information, insurance information, medical or health information, precise location information, or information concerning an injury or incident.
We use sensitive personal information only as reasonably necessary to provide requested services, manage or resolve claim-related matters, process transactions, maintain security, prevent fraud, comply with legal obligations, or for other purposes permitted by applicable law. We do not use sensitive personal information to infer characteristics about individuals for advertising purposes.
Right to Non-Discrimination
We will not unlawfully discriminate against you because you exercised an applicable privacy right. For example, we will not unlawfully:
- Deny services to you
- Charge you a different price or rate
- Provide a different level or quality of service
- Suggest that you may receive a different price, rate, level, or quality of service
2. Categories of Personal Information We May Collect
The following table describes the categories of personal information we may have collected during the preceding 12 months. The specific information collected depends on how an individual interacts with us and the services involved.
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, mailing address, email address, telephone number, Internet Protocol address, account identifiers, or similar identifiers | Yes |
| Customer-record information | Contact information, identification information, insurance information, financial information, claim information, or transaction details | Yes |
| Protected classification information | Age, disability, medical condition, or other characteristics protected under applicable law when relevant to a claim or service | Potentially |
| Commercial information | Services requested, transaction records, payment information, settlement information, reimbursement information, invoices, or business relationship information | Yes |
| Internet or electronic activity | Browsing activity, pages viewed, links clicked, referring source, cookie identifiers, device information, and interactions with our website or communications | Yes |
| Geolocation information | Approximate location derived from an Internet Protocol address or location information relevant to an incident or claim | Potentially |
| Audio, electronic, visual, or similar information | Telephone communications, photographs, videos, recordings, documents, reports, or other claim-related materials | Potentially |
| Professional or employment-related information | Employer, company, job title, professional contact information, employment information, or information relevant to a claim or business relationship | Potentially |
| Education information | Education or training information when relevant to employment, a business relationship, or a claim-related matter | Potentially |
| Sensitive personal information | Government identification information, financial account information, insurance information, precise location information, health or medical information, or information concerning an injury | Potentially |
| Inferences | Inferences derived from information collected to support fraud prevention, claim evaluation, website analytics, or service administration | Potentially |
3. Sources of Personal Information
We may collect personal information from the following categories of sources:
- Directly from individuals who contact or interact with us
- Members and their authorized representatives
- Potential claimants and their authorized representatives
- Insurers, adjusters, claims administrators, attorneys, investigators, consultants, experts, and other claims professionals
- Medical professionals, repair professionals, service providers, and other parties involved in an incident or claim
- Website forms, cookies, analytics technologies, advertising technologies, and other online interactions
- Business partners and vendors
- Government agencies, public records, and other lawful sources
4. Business Purposes for Collecting and Using Personal Information
We may collect and use personal information for the following business or commercial purposes:
- Providing, administering, and improving our services
- Communicating with members, potential claimants, representatives, business partners, and other involved parties
- Receiving, reviewing, documenting, investigating, managing, negotiating, supporting, or resolving claims and claim-related matters
- Responding to questions, requests, complaints, or other communications
- Processing payments, settlements, reimbursements, invoices, or transactions
- Maintaining business, claim, communication, and transaction records
- Operating, securing, maintaining, and improving our website
- Understanding website usage and measuring marketing performance
- Detecting and preventing fraud, misuse, security incidents, or unlawful activity
- Protecting the rights, safety, property, and interests of our organization, members, website visitors, and others
- Establishing, exercising, or defending legal claims
- Complying with applicable laws, regulations, legal processes, court orders, or governmental requests
5. Categories of Recipients
We may disclose personal information to the following categories of recipients for business purposes:
- Members and their authorized representatives
- Potential claimants and their authorized representatives
- Insurers, adjusters, claims administrators, attorneys, investigators, consultants, experts, and other claims professionals
- Medical professionals, repair professionals, and other service providers involved in a claim or incident
- Website hosting, information technology, cybersecurity, communications, document-management, payment-processing, analytics, advertising, and other vendors
- Professional advisers, including attorneys, accountants, auditors, and consultants
- Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law
- Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
- Other parties at an individual’s direction or with appropriate authorization
6. Personal Information Sold or Shared
Sale of Personal Information
Carrier Claims Alliance does not sell personal information.
We have not sold personal information to third parties during the preceding 12 months, including the personal information of consumers under 16 years of age.
Sharing for Cross-Context Behavioral Advertising
Some analytics or advertising technologies used on our website may involve disclosures that California law defines as “sharing” for cross-context behavioral advertising.
Visitors may opt out of nonessential analytics or advertising technologies through our cookie consent banner or privacy preferences panel. When a visitor rejects an applicable category, the related nonessential tracking technology will not be activated through that browser unless the visitor later changes the selection.
We do not knowingly share the personal information of consumers under 16 years of age for cross-context behavioral advertising.
7. How to Submit a Privacy Request
California residents may submit a request to know, access, correct, delete, limit, or opt out by using the form below or by contacting us at:
Email: privacy@carrierclaimsalliance.com
Phone: (904) 267-2176
Please provide enough information for us to understand, evaluate, and respond to your request. Do not submit Social Security numbers, driver’s license numbers, complete financial account numbers, medical records, or other highly sensitive information through this general privacy request form.
8. Verification of Requests
Before fulfilling certain requests, we may need to verify that the person making the request is the individual to whom the personal information relates or an authorized representative of that individual.
Verification may require us to compare information provided in the request with information already maintained in our records. The information provided for verification will be used only to verify identity, prevent fraud, maintain security, and process the request.
The level of verification required may depend on the nature of the request and the sensitivity of the information involved. We will not request more personal information than reasonably necessary to verify and process the request.
If we cannot verify a request, we may be unable to fulfill it or may provide a more limited response as permitted by law.
9. Authorized Agents
A California resident may designate an authorized agent to submit a privacy request on their behalf. We may require the authorized agent to provide documentation showing that the individual gave the agent permission to submit the request.
We may also require the individual to verify their identity directly with us or confirm that they authorized the agent to act on their behalf. These requirements may not apply when the authorized agent has a valid power of attorney under applicable California law.
10. Responding to Requests
We will review and respond to verified privacy requests within the time required by applicable law. We may contact you if we need additional information to verify, clarify, or process your request.
If additional time is reasonably necessary, we will provide notice as required by law. We generally do not charge a fee for processing a privacy request. However, we may charge a reasonable fee or decline to act on a request when permitted by law, including when a request is manifestly unfounded, excessive, or repetitive.
If we deny a request in whole or in part, we will explain the basis for the denial when required and provide information about any available appeal or complaint process.
11. Global Privacy Control
Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable sale or sharing activities associated with that browser or device.
Because Carrier Claims Alliance does not sell personal information, a recognized opt-out signal primarily applies to nonessential online tracking technologies that may constitute sharing for cross-context behavioral advertising.
Browser-based preference signals generally apply only to the browser or device transmitting the signal. You may need to enable the signal separately on each browser and device you use.
12. Financial Incentives
Carrier Claims Alliance does not currently offer financial incentives or price or service differences in exchange for the collection, retention, sale, or sharing of personal information.
13. Retention of Personal Information
We retain personal information only for as long as reasonably necessary and proportionate to fulfill the purposes for which it was collected, provide our services, manage claim-related matters, comply with legal and contractual obligations, maintain appropriate records, resolve disputes, prevent fraud, and enforce agreements.
Retention periods vary based on the nature and sensitivity of the information, the status of a claim or business relationship, applicable limitation periods, legal and regulatory requirements, and legitimate business needs.
14. Changes to This Notice
We may update this California Privacy Rights notice periodically to reflect changes in our information practices, services, technology, or legal obligations. When we update this notice, we will revise the “Last Updated” date at the top of the page.
15. Contact Us
For questions about this notice, our privacy practices, or a privacy request, please contact:
Carrier Claims Alliance
1300 Wigmore Street
Jacksonville, FL 32206
United States
Email: privacy@carrierclaimsalliance.com
Phone: (904) 267-2176
You may also review our complete Privacy Policy for additional information about our privacy practices.
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Ethical, Fair Claims Resolution
Carrier Claims Alliance is a network of trusted, safety-focused carriers committed to doing the right thing when accidents happen. We lead with compassion, communicate clearly, and resolve claims with fairness and integrity.
Making Things Right
Our member carriers take the initiative when things go wrong, reaching out early with support and a commitment to make things right.
Real, Helpful Support
From rental cars to repair shop coordination, we offer real solutions to keep you moving forward without unnecessary delays.
Honest Communication
We keep you informed at every step, treating you with honesty and respect throughout the entire process.
We’re not here to delay or deflect. We’re here to help you move forward — with care, fairness, and a better claims experience.
Shifting the Narrative
For too long, people have believed the only way to be treated fairly after an accident is to hire a lawyer and prepare for a drawn-out process. That belief is rooted in frustration — from delayed responses, unclear communication, or feeling like just another claim.
Carrier Claims Alliance is here to change that experience. Our member carriers believe in stepping up, not backing away. When something goes wrong, we go above and beyond to make it right — with early outreach, genuine care, and meaningful support.
By responding quickly, offering real solutions, and staying involved through resolution, we reduce stress, avoid unnecessary legal battles, and rebuild trust through actions, not promises.
Fair, respectful treatment shouldn’t be the exception. We’re working to make it the norm.
- We help you get a rental vehicle quickly so you’re not left without transportation.
- You can choose your own body shop or let us connect you with a trusted option nearby.
- We go beyond the Bluebook value to ensure your compensation reflects the full impact.
“We’re all square. We cannot thank you and your company enough for their high level of care and professionalism. Big load off pops’ mind. God bless you, your family, and your company.”
— John S.
Who We Are
Carrier Claims Alliance is a growing network of trusted, safety-focused trucking companies committed to doing the right thing when accidents happen. We’re here to change the way claims are handled — with clear communication, genuine compassion, and fair outcomes.
Our member carriers go above and beyond to support those affected by accidents. From fast, respectful outreach to rental assistance and fair compensation, we work to resolve claims without unnecessary legal delays or confusion.
- We believe in fairness and provide a claims experience that’s honest, clear, and just.
- We lead with compassion by treating every person with empathy and genuine care.
- We practice transparency through open communication and consistent updates.
- We take action quickly to deliver real help and meaningful solutions.
- We operate with integrity by doing what’s right, especially when it matters most.
- We earn trust by handling every claim with consistency and respect.
- We follow through with accountability to make sure nothing is left unresolved.
We believe that people deserve to be treated with honesty and care — and we’re proving there’s a better way forward.
News & Updates
Stay informed with the latest announcements, success stories, and industry insights from across the Carrier Claims Alliance network. See how our members are setting a new standard in ethical, fair claims resolution.
