California Privacy Rights

Last Updated: July 10, 2026

This California Privacy Rights notice supplements the Carrier Claims Alliance Privacy Policy and applies to California residents. It explains the rights that may be available under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, collectively referred to as the “CCPA.”

The rights and obligations described on this page apply only to the extent that Carrier Claims Alliance is subject to the CCPA and that a particular request is covered by applicable law.

1. Your California Privacy Rights

Subject to applicable exceptions and verification requirements, California residents may have the following rights concerning their personal information.

Right to Know

You may request information about the personal information we have collected about you, including:

The categories of personal information we collected
The categories of sources from which the personal information was collected
The business or commercial purposes for collecting, using, or disclosing the information
The categories of third parties to whom we disclosed the information
The categories of personal information disclosed for a business purpose
The specific pieces of personal information we collected about you

Right to Access and Data Portability

You may request a copy of certain personal information we have collected about you. Where required by law, we will provide eligible information in a portable and reasonably usable format.

Right to Correct

You may request that we correct inaccurate personal information maintained about you, subject to verification and applicable legal exceptions.

Right to Delete

You may request that we delete personal information collected from or about you. We may retain certain information when permitted or required by law, including information reasonably necessary to:

Complete a transaction or provide a requested service
Administer, document, investigate, manage, negotiate, support, or resolve a claim or claim-related matter
Detect or prevent fraud, misuse, security incidents, or unlawful activity
Exercise or defend legal claims
Comply with legal, regulatory, contractual, insurance, accounting, or recordkeeping obligations
Maintain appropriate internal business records
Carry out other purposes permitted under applicable law

Right to Opt Out of Sale or Sharing

Carrier Claims Alliance does not sell personal information and will not sell personal information in the future.

We have not sold personal information in the preceding 12 months.

Our website may use analytics or advertising technologies that could be considered “sharing” personal information for cross-context behavioral advertising under California law. You may opt out of nonessential analytics and advertising technologies through the cookie banner or privacy preferences panel available on our website.

You may reopen the privacy preferences panel at any time to reject nonessential cookies or withdraw previously provided consent. Your cookie selections generally apply to the browser and device you are using.

Review Cookie and Tracking Preferences

Right to Limit Certain Uses of Sensitive Personal Information

California residents may have the right to limit certain uses or disclosures of sensitive personal information when that information is used for purposes beyond those permitted under California law.

Carrier Claims Alliance may receive sensitive personal information in connection with claims and related services. This may include government identification information, financial information, insurance information, medical or health information, precise location information, or information concerning an injury or incident.

We use sensitive personal information only as reasonably necessary to provide requested services, manage or resolve claim-related matters, process transactions, maintain security, prevent fraud, comply with legal obligations, or for other purposes permitted by applicable law. We do not use sensitive personal information to infer characteristics about individuals for advertising purposes.

Right to Non-Discrimination

We will not unlawfully discriminate against you because you exercised an applicable privacy right. For example, we will not unlawfully:

Deny services to you
Charge you a different price or rate
Provide a different level or quality of service
Suggest that you may receive a different price, rate, level, or quality of service

2. Categories of Personal Information We May Collect

The following table describes the categories of personal information we may have collected during the preceding 12 months. The specific information collected depends on how an individual interacts with us and the services involved.

Category	Examples	Collected
Identifiers	Name, mailing address, email address, telephone number, Internet Protocol address, account identifiers, or similar identifiers	Yes
Customer-record information	Contact information, identification information, insurance information, financial information, claim information, or transaction details	Yes
Protected classification information	Age, disability, medical condition, or other characteristics protected under applicable law when relevant to a claim or service	Potentially
Commercial information	Services requested, transaction records, payment information, settlement information, reimbursement information, invoices, or business relationship information	Yes
Internet or electronic activity	Browsing activity, pages viewed, links clicked, referring source, cookie identifiers, device information, and interactions with our website or communications	Yes
Geolocation information	Approximate location derived from an Internet Protocol address or location information relevant to an incident or claim	Potentially
Audio, electronic, visual, or similar information	Telephone communications, photographs, videos, recordings, documents, reports, or other claim-related materials	Potentially
Professional or employment-related information	Employer, company, job title, professional contact information, employment information, or information relevant to a claim or business relationship	Potentially
Education information	Education or training information when relevant to employment, a business relationship, or a claim-related matter	Potentially
Sensitive personal information	Government identification information, financial account information, insurance information, precise location information, health or medical information, or information concerning an injury	Potentially
Inferences	Inferences derived from information collected to support fraud prevention, claim evaluation, website analytics, or service administration	Potentially

3. Sources of Personal Information

We may collect personal information from the following categories of sources:

Directly from individuals who contact or interact with us
Members and their authorized representatives
Potential claimants and their authorized representatives
Insurers, adjusters, claims administrators, attorneys, investigators, consultants, experts, and other claims professionals
Medical professionals, repair professionals, service providers, and other parties involved in an incident or claim
Website forms, cookies, analytics technologies, advertising technologies, and other online interactions
Business partners and vendors
Government agencies, public records, and other lawful sources

4. Business Purposes for Collecting and Using Personal Information

We may collect and use personal information for the following business or commercial purposes:

Providing, administering, and improving our services
Communicating with members, potential claimants, representatives, business partners, and other involved parties
Receiving, reviewing, documenting, investigating, managing, negotiating, supporting, or resolving claims and claim-related matters
Responding to questions, requests, complaints, or other communications
Processing payments, settlements, reimbursements, invoices, or transactions
Maintaining business, claim, communication, and transaction records
Operating, securing, maintaining, and improving our website
Understanding website usage and measuring marketing performance
Detecting and preventing fraud, misuse, security incidents, or unlawful activity
Protecting the rights, safety, property, and interests of our organization, members, website visitors, and others
Establishing, exercising, or defending legal claims
Complying with applicable laws, regulations, legal processes, court orders, or governmental requests

5. Categories of Recipients

We may disclose personal information to the following categories of recipients for business purposes:

Members and their authorized representatives
Potential claimants and their authorized representatives
Insurers, adjusters, claims administrators, attorneys, investigators, consultants, experts, and other claims professionals
Medical professionals, repair professionals, and other service providers involved in a claim or incident
Website hosting, information technology, cybersecurity, communications, document-management, payment-processing, analytics, advertising, and other vendors
Professional advisers, including attorneys, accountants, auditors, and consultants
Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law
Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
Other parties at an individual’s direction or with appropriate authorization

6. Personal Information Sold or Shared

Sale of Personal Information

Carrier Claims Alliance does not sell personal information.

We have not sold personal information to third parties during the preceding 12 months, including the personal information of consumers under 16 years of age.

Sharing for Cross-Context Behavioral Advertising

Some analytics or advertising technologies used on our website may involve disclosures that California law defines as “sharing” for cross-context behavioral advertising.

Visitors may opt out of nonessential analytics or advertising technologies through our cookie consent banner or privacy preferences panel. When a visitor rejects an applicable category, the related nonessential tracking technology will not be activated through that browser unless the visitor later changes the selection.

We do not knowingly share the personal information of consumers under 16 years of age for cross-context behavioral advertising.

7. How to Submit a Privacy Request

California residents may submit a request to know, access, correct, delete, limit, or opt out by using the form below or by contacting us at:

Email: privacy@carrierclaimsalliance.com
Phone: (904) 267-2176

Please provide enough information for us to understand, evaluate, and respond to your request. Do not submit Social Security numbers, driver’s license numbers, complete financial account numbers, medical records, or other highly sensitive information through this general privacy request form.

8. Verification of Requests

Before fulfilling certain requests, we may need to verify that the person making the request is the individual to whom the personal information relates or an authorized representative of that individual.

Verification may require us to compare information provided in the request with information already maintained in our records. The information provided for verification will be used only to verify identity, prevent fraud, maintain security, and process the request.

The level of verification required may depend on the nature of the request and the sensitivity of the information involved. We will not request more personal information than reasonably necessary to verify and process the request.

If we cannot verify a request, we may be unable to fulfill it or may provide a more limited response as permitted by law.

9. Authorized Agents

A California resident may designate an authorized agent to submit a privacy request on their behalf. We may require the authorized agent to provide documentation showing that the individual gave the agent permission to submit the request.

We may also require the individual to verify their identity directly with us or confirm that they authorized the agent to act on their behalf. These requirements may not apply when the authorized agent has a valid power of attorney under applicable California law.

10. Responding to Requests

We will review and respond to verified privacy requests within the time required by applicable law. We may contact you if we need additional information to verify, clarify, or process your request.

If additional time is reasonably necessary, we will provide notice as required by law. We generally do not charge a fee for processing a privacy request. However, we may charge a reasonable fee or decline to act on a request when permitted by law, including when a request is manifestly unfounded, excessive, or repetitive.

If we deny a request in whole or in part, we will explain the basis for the denial when required and provide information about any available appeal or complaint process.

11. Global Privacy Control

Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable sale or sharing activities associated with that browser or device.

Because Carrier Claims Alliance does not sell personal information, a recognized opt-out signal primarily applies to nonessential online tracking technologies that may constitute sharing for cross-context behavioral advertising.

Browser-based preference signals generally apply only to the browser or device transmitting the signal. You may need to enable the signal separately on each browser and device you use.

12. Financial Incentives

Carrier Claims Alliance does not currently offer financial incentives or price or service differences in exchange for the collection, retention, sale, or sharing of personal information.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary and proportionate to fulfill the purposes for which it was collected, provide our services, manage claim-related matters, comply with legal and contractual obligations, maintain appropriate records, resolve disputes, prevent fraud, and enforce agreements.

Retention periods vary based on the nature and sensitivity of the information, the status of a claim or business relationship, applicable limitation periods, legal and regulatory requirements, and legitimate business needs.

14. Changes to This Notice

We may update this California Privacy Rights notice periodically to reflect changes in our information practices, services, technology, or legal obligations. When we update this notice, we will revise the “Last Updated” date at the top of the page.

15. Contact Us

For questions about this notice, our privacy practices, or a privacy request, please contact:

Carrier Claims Alliance
1300 Wigmore Street
Jacksonville, FL 32206
United States