Privacy Policy

Last Updated: July 10, 2026

Carrier Claims Alliance (“Carrier Claims Alliance,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit carrierclaimsalliance.com, contact us, submit information through our website, communicate with our representatives, or otherwise interact with our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our website, from our members and business partners, or from other sources as permitted by law.

Information You Provide Directly

Depending on how you interact with us, the information you provide may include:

• Name, email address, telephone number, mailing address, and other contact information
• Company, organization, job title, or professional contact information
• Information submitted through website forms, email messages, telephone calls, or other communications
• Information concerning an incident, claim, vehicle, property damage, bodily injury, or other claim-related matter
• Documents, photographs, estimates, invoices, medical records, reports, correspondence, or other materials voluntarily provided to us
• Payment, settlement, reimbursement, or transaction-related information
• Preferences regarding communications and marketing
• Any other information you choose to provide

Please do not submit sensitive personal information through a general website contact form unless specifically requested and an appropriate method for providing that information has been made available.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical and usage information, including:

• Internet Protocol address
• Browser type and browser settings
• Device type, operating system, and device identifiers
• Pages viewed, links clicked, and time spent on the website
• Date and time of access
• Referring website or source
• Approximate geographic location derived from an Internet Protocol address
• Cookie identifiers and similar online identifiers
• Information about how you interact with our website and online communications

Information From Other Sources

We may receive personal information from members, service providers, business partners, insurers, claims professionals, governmental or public sources, or other parties involved in providing or supporting our services. We may combine this information with information collected directly from you or through the website.

2. How We Use Personal Information

We may use personal information for the following purposes:

• To provide, administer, and improve our services
• To communicate with members, potential claimants, business partners, and other involved parties
• To receive, review, document, investigate, manage, negotiate, support, or resolve claims and claim-related matters
• To respond to questions, requests, inquiries, or complaints
• To process payments, settlements, reimbursements, invoices, or other transactions
• To maintain business, claim, communication, and transaction records
• To personalize and improve the website and user experience
• To understand website traffic, performance, and usage
• To send administrative, operational, informational, or marketing communications
• To prevent fraud, misuse, security incidents, or unlawful activity
• To protect the rights, safety, property, and interests of Carrier Claims Alliance, our members, website visitors, and others
• To establish, exercise, or defend legal claims
• To comply with applicable laws, regulations, legal processes, court orders, or governmental requests
• To carry out any other purpose disclosed at the time the information is collected

3. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember visitor preferences, understand website usage, measure performance, and support our communications and marketing activities.

We use a cookie consent management tool that allows visitors to review and control nonessential cookies. Depending on your selections, certain analytics, functional, or advertising technologies will not be activated unless you provide consent.

Cookies used on our website may include:

• Strictly Necessary Cookies: These cookies are required for core website functions, security, form submissions, privacy-preference management, and other essential operations. These cookies cannot generally be disabled through our cookie preference tool.
• Analytics or Statistics Cookies: These cookies help us understand how visitors use the website, which pages are viewed, and how the website performs.
• Functional Cookies: These cookies remember visitor selections and may provide enhanced website functionality.
• Advertising or Marketing Cookies: These cookies may be used to measure advertising performance, understand campaign activity, and provide advertising that may be more relevant to visitors.

You may accept, reject, or customize nonessential cookies through the cookie consent banner or privacy preferences panel available on our website. Your selections will be applied to the browser and device you are using.

You may return to the cookie preferences panel at any time to review or change your selections. You may also delete or block cookies through your browser settings. Disabling certain cookies may affect the availability or performance of some website features.

4. Analytics and Advertising Technologies

We may use third-party analytics and advertising services to understand website traffic, evaluate website performance, measure marketing campaigns, and improve our services and communications.

These providers may use cookies, pixels, and similar technologies to collect information such as your browser type, device type, Internet Protocol address, referring source, pages viewed, links clicked, and interactions with our website or advertisements.

Analytics and advertising technologies that are not strictly necessary will be managed through our cookie consent system. Where consent is required, these technologies will not be activated unless you accept the applicable cookie category.

You can reject or withdraw consent for nonessential analytics and advertising cookies through the privacy preferences panel available on our website.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

• Members and their authorized representatives
• Potential claimants and their authorized representatives
• Insurers, adjusters, claims administrators, attorneys, consultants, investigators, experts, medical professionals, repair professionals, and other parties involved in a claim or incident
• Website hosting, information technology, cybersecurity, communications, document-management, payment-processing, analytics, advertising, and other service providers
• Professional advisers, including attorneys, accountants, auditors, and consultants
• Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law
• Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
• Other parties with your direction, authorization, or consent

We may also disclose information when we believe disclosure is reasonably necessary to protect rights, safety, or property, prevent fraud, enforce agreements, respond to legal claims, or comply with applicable law.

6. We Do Not Sell Personal Information

Carrier Claims Alliance does not sell personal information and will not sell personal information in the future.

We do not exchange personal information for money or other valuable consideration. We may disclose personal information to service providers, members, professional advisers, and other parties when reasonably necessary to provide our services, manage claim-related matters, operate and secure our website, comply with legal obligations, or fulfill the other purposes described in this Privacy Policy. These disclosures are not sales of personal information.

Our website may use analytics or advertising technologies that some privacy laws define as “sharing” personal information for cross-context behavioral advertising or targeted advertising. Visitors may reject or opt out of these nonessential technologies through the cookie consent banner or privacy preferences panel available on our website.

California residents can learn more about their rights and submit an applicable privacy request by visiting our California Privacy Rights page.

Where required by applicable law, we will also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable advertising or data-sharing activities associated with that browser or device.

7. Sensitive Personal Information

In connection with claim-related services, we may receive information that may be considered sensitive under applicable law. This may include government identification information, financial account information, precise location information, health information, medical information, insurance information, or information concerning an injury or incident.

We use sensitive personal information only as reasonably necessary to provide our services, manage or resolve claim-related matters, process transactions, maintain security, comply with legal obligations, or for other purposes permitted by applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, manage claim-related matters, maintain appropriate business records, comply with contractual and legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods may vary depending on the type of information, the nature and status of a claim or business relationship, legal requirements, contractual obligations, and other legitimate business needs.

9. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for using appropriate caution when transmitting personal information electronically.

10. Your Privacy Choices

Email Communications

You may unsubscribe from promotional emails by using the unsubscribe link contained in the message or by contacting us at privacy@carrierclaimsalliance.com. We may continue to send non-promotional communications concerning services, claims, transactions, security, or our ongoing business relationship.

Cookie and Tracking Preferences

You may accept, reject, or customize nonessential cookies through the cookie consent banner or privacy preferences panel available on our website. You may reopen the preferences panel at any time to change or withdraw your selections.

You may also configure your browser to delete or block cookies. Browser-level settings may not provide the same category-specific controls as our website’s privacy preferences panel.

Global Privacy Control

Where required by applicable law, we will process recognized browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable advertising or data-sharing activities associated with that browser or device.

State Privacy Rights

Residents of certain states may have rights regarding their personal information, subject to applicable exceptions. Depending on where you live, these rights may include the right to:

• Confirm whether we process your personal information
• Access or obtain a copy of your personal information
• Correct inaccurate personal information
• Request deletion of personal information
• Request information about how personal information is collected, used, or disclosed
• Confirm that we do not sell your personal information
• Opt out of certain sharing, targeted advertising, or profiling activities
• Limit certain uses or disclosures of sensitive personal information
• Appeal a decision concerning a privacy request, where applicable
• Receive equal service and treatment when exercising privacy rights

To submit a privacy request, contact us at privacy@carrierclaimsalliance.com. California residents may also use the request and opt-out form available on our California Privacy Rights page.

We may need to verify your identity before completing certain requests. The information provided for verification will be used only to confirm your identity and process your request. Certain information may be exempt from a request under applicable law, including information that must be retained for legal, security, claim-management, fraud-prevention, or recordkeeping purposes.

11. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. Additional information about these rights, the categories of personal information we may collect, and instructions for submitting a request are available on our California Privacy Rights page.

12. Authorized Agents

Where permitted by law, you may designate an authorized agent to submit a privacy request on your behalf. We may require documentation showing that the agent has permission to act for you. We may also require you to verify your identity directly with us before completing certain requests.

13. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child under 13 has provided personal information to us through the website, please contact us so we can review and address the matter.

14. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties. Carrier Claims Alliance does not control and is not responsible for the privacy, security, content, or practices of those third parties. We encourage you to review the privacy policy of each third-party website or service you use.

15. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals. We process legally recognized opt-out preference signals, such as Global Privacy Control, where required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, information practices, technology, or legal obligations. When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

Material changes may also be communicated through the website or by another appropriate method when required by law.

17. Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy request, please contact:

Carrier Claims Alliance
1300 Wigmore Street
Jacksonville, FL 32206
United States

Email: privacy@carrierclaimsalliance.com
Phone: (904) 267-2176